Author: ILSR Staff

ISP US Internet Gets More Respect Than Rodney Dangerfield – Community Broadband Bits 194

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In Minneapolis, a small and privately owned ISP has been steadily building fiber across the city and developing a stunning reputation for great customer service, low and predictable pricing, and generally being a great company to do business with. Co-founder Travis Carter of US Internet joins us for episode 194 of the Community Broadband [no-glossary]Bits[/no-glossary] podcast.

We discuss their approach to building networks, especially their philosophy around customer service and just how poorly some of US Internet's competitors treat their customers. As a small firm that is carving out its own path in a world of giants, its experiences are important lessons and points of consideration for community networks.

We also discuss how US Internet interacts with local governments. Though the company has high praise for Minneapolis, it discusses where some of the challenges have been in navigating local government zoning and permitting. Travis also offers some advice based on how smart investments and a well-organized approach to leasing fiber have helped US Internet to begin expanding in suburb Saint Louis Park.

USI coverage map is available here. For more information on USI's pricing, see their website for Fiber-to-the-Home and telephone service.

We plan to have Travis back on in the future again, so if you have questions you would like us to ask, please tell us!

Read the transcript from this show here.

We want your feedback and suggestions for the show – please e-mail us or leave a comment below.

This show is 30 minutes long and can be played below on this page or via iTunes or via the tool of your choice using this feed.

You can download this Mp3 file directly from here. Listen to other episodes here or view all episodes in our index.

Thanks to Kathleen Martin for the music, licensed using Creative Commons. The song is “Player vs. Player.”

One Touch Make Ready and Wireless Innovation in Louisville – Community Broadband Bits Podcast 193

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When we asked Ted Smith, Chief Innovation Officer of Louisville, Kentucky, to join us for episode 193 of the Community Broadband [no-glossary]Bits[/no-glossary] Bits podcast, we expected to talk about the one touch make ready policy they had enacted (and AT&T has since sued to stop). We did, but we ended with a focus on how networking is already improving the city.

We start off by focusing on the problem of adding new fiber networks to existing poles (many of which are owned by telephone company incumbents that are not particularly inclined to make life easy for new competitors). One touch make ready simplifies the process, resulting in many benefits for communities in addition to lowering the cost to build new networks. We explore that topic to start.

But at the end of the discussion, Ted and I discuss what Susan Crawford has termed a responsive city approach – Louisville is using all kinds of network attached devices to improve city services in some of the lowest income neighborhoods.

Read the transcript from this show here.

We want your feedback and suggestions for the show – please e-mail us or leave a comment below.

This show is 26 minutes long and can be played below on this page or via iTunes or via the tool of your choice using this feed.

You can download this Mp3 file directly from here. Listen to other episodes here or view all episodes in our index.

Thanks to Kathleen Martin for the music, licensed using Creative Commons. The song is “Player vs. Player.”

The FCC's Pro-Competition Agenda – Community Broadband Bits Podcast 192

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This week we welcome Gigi Sohn, Counselor to Chairman Wheeler of the Federal Communications Commission, to Community Broadband [no-glossary]Bits[/no-glossary] for episode 192. Before joining the FCC, Gigi was a founder of Public Knowledge.

Gigi discusses the pro-competition agenda that Chairman Wheeler has advanced, including the efforts to ensure communities can decide locally whether to build a municipal network or partner. We also discuss other elements of FCC action to encourage competition in the Internet access market, even how television set-top boxes fit in.

Echoing some of the comments I regularly hear from some thoughtful listeners, I asked if competition was the best approach given the argument that telecom, and particularly fiber, has the characteristics of a natural monopoly.

The transcript from this episode is available here.

We want your feedback and suggestions for the show – please e-mail us or leave a comment below.

This show is 15 minutes long and can be played below on this page or via iTunes or via the tool of your choice using this feed.

You can download this Mp3 file directly from here. Listen to other episodes here or view all episodes in our index.

Thanks to Kathleen Martin for the music, licensed using Creative Commons. The song is “Player vs. Player.”

Exploring the Huntsville Fiber Model – Community Broadband Bits Podcast 191

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Last week, we were excited at the announcement from Huntsville Utilities in Alabama. Huntsville is building a municipal dark fiber network to every premise in its territory that will be open to multiple service providers. Google has already committed to using it to bring real connectivity to the community.

In this week's episode, 191, we are talking with Tom Reiman and Stacy Cantrell to understand the model. Tom is President of The Broadband Group, the consultant that is working with Huntsville on this project. Stacy Cantrell is the Vice President of Engineering for Huntsville Utilities.

We talk about how the model originated, some of the technical details behind the network, and what benefits they expect to see. This is an excellent discussion with many implications for the thousands of communities that want to improve Internet access locally but would prefer not to offer services directly.

The transcript from this episode is available here.

We want your feedback and suggestions for the show – please e-mail us or leave a comment below.

This show is 33 minutes long and can be played below on this page or via iTunes or via the tool of your choice using this feed.

You can download this Mp3 file directly from here. Listen to other episodes here or view all episodes in our index.

Thanks to Kathleen Martin for the music, licensed using Creative Commons. The song is “Player vs. Player.”

Rural Broadband Expansion Ignores Economic Development Potential in Minnesota – Community Broadband Bits Podcast 190

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For years, many rural communities suffered from a broadband donut hole problem – the investment in better-than-dial-up was in the population center, leaving a donut of poor access around it. Now policy to reverse that in places like Minnesota is perversely creating the opposite problem, to the detriment of the entire community.

This week on the Community Broadband [no-glossary]Bits[/no-glossary] podcast we welcome back Dan Dorman, Executive Director of the Greater Minnesota Partnership. He is also a former legislator and current small business owner in Greater Minnesota.

We discuss how this problem developed and where we see it happening before our very eyes. Though we focus on Minnesota, this issue is broadly applicable to all states. We also talk about how Comcast lobbyists have cynically manipulated the program to prevent economic development or possible competition, despite the fact that Comcast serves practically no one outside of the metro region.

Lisa Gonzalez and I predicted this problem in our paper from 2014, All Hands On Deck: Minnesota Local Government Models for Expanding Fiber Internet Access. Listen to Dan Dorman's last appearance, episode 136.

The transcript from this episode is available here.

We want your feedback and suggestions for the show – please e-mail us or leave a comment below.

This show is 25 minutes long and can be played below on this page or via iTunes or via the tool of your choice using this feed.

You can can download this Mp3 file directly from here. Listen to other episodes here or view all episodes in our index.

Thanks to Kathleen Martin for the music, licensed using Creative Commons. The song is “Player vs. Player.”

Muni Fiber Tennessee Twofer: Columbia and Pulaski – Community Broadband Bits Podcast 189

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We cover a lot of Tennessee ground in this week's Community Broadband [no-glossary]Bits[/no-glossary] podcast – episode 189 – from a cable network to muni Fiber-to-the-Home; Columbia to Pulaski. Wes Kelley, the Executive Director of the Columbia Power and Water Systems is our guest to talk about Columbia's cable and Pulaski's fiber.

He cut his teeth working with a Michigan community's public utility that ultimately decided not to get involved in telecommunications. But he moved on to build out a citywide fiber network in Pulaski before ultimately moving to Columbia, which was the last community in the United States to build a cable system (since then it has been all fiber).

He shares some of his lessons along the way, tips for customer service, and Columbia's plans for the future with their cable system. He also has some choice words for the big content owners that make the cable television business all but impossible for any reasonably sized cable operation.

The transcript from this episode is available here.

We want your feedback and suggestions for the show – please e-mail us or leave a comment below.

This show is 30 minutes long and can be played below on this page or via iTunes or via the tool of your choice using this feed.

You can can download this Mp3 file directly from here. Listen to other episodes here or view all episodes in our index.

Thanks to Kathleen Martin for the music, licensed using Creative Commons. The song is “Player vs. Player.”

North Carolina Coop Fibers Up Rural Counties and More – Community Broadband Bits Podcast 188

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North Carolina is increasingly split between those in urban areas, where some private sector providers are investing in next-generation gigabit networks, and rural areas where the big providers have no plans to invest in modern networks. But coming out of Wilkes County, a cooperative ISP called Wilkes Communications and River Street Networks is taking fiber where the big companies won't.

This week, Wilkes Communications and River Street Networks President & CEO Eric Cramer joins us for Community Broadband Bits episode 188 to discuss their approach, history, and plans for keeping rural communities well connected. They offer gigabit fiber, telephone, and cable television services.

Wilkes has already upgraded all of its original 8800 member-owners from copper to fiber, with some help from the broadband stimulus programs to reach the costliest areas. It is now expanding to nearby areas and has overbuilt the population center of the county after CenturyLink continued plugging away with last century solutions.

Coops like Wilkes are especially important as North Carolina's Legislature has created barriers to prevent municipal networks like Wilson (coverage here) from serving their rural neighbors.

The transcript from this episode is available here.

We want your feedback and suggestions for the show – please e-mail us or leave a comment below.

This show is 25 minutes long and can be played below on this page or via iTunes or via the tool of your choice using this feed.

You can can download this Mp3 file directly from here. Listen to other episodes here or view all episodes in our index.

Thanks to Kathleen Martin for the music, licensed using Creative Commons. The song is “Player vs. Player.”

Andrew Blum Decides to Visit the Internet – Community Broadband Bits Podcast 187

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We head directly into the Internet this week with Andrew Blum, author of the book Tubes: A Journey to the Center of the Internet. We wrote about it when it was published back in 2012. It is as relevant today as then – buy it from your local bookstore.

In our discussion, we talk about the physical infrastructure and geography of the Internet. Blum traveled around the planet, seeking out key Internet locations and exploring how the Internet actually works.

We discuss peering, the municipal fiber network in The Dalles of Oregon, and how squirrels have cynically targeted last mile vulnerabilities to disrupt household connections.

The transcript from this episode is available here.

We want your feedback and suggestions for the show – please e-mail us or leave a comment below.

This show is 32 minutes long and can be played below on this page or via iTunes or via the tool of your choice using this feed.

You can can download this Mp3 file directly from here. Listen to other episodes here or view all episodes in our index.

Thanks to Kathleen Martin for the music, licensed using Creative Commons. The song is “Player vs. Player.”

Why Schools Need Big Bandwidth – Community Broadband Bits Episode 186

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The St Vrain Valley School District, north of Denver and including the Longmont area, is transitioning from a shared gigabit network to dedicated 10 Gbps links for schools. Just what does it do with all that bandwidth? School District Chief Technology Officer Joe McBreen tells us this week in Community Broadband [no-glossary]Bits[/no-glossary] podcast episode 186.

We talk about why the need for so much bandwidth and the incredible savings the school district has received from the municipal fiber network. Additionally, we discuss how self-provisioning would have been the second more cost-effective solution, far better than leasing lines from an existing provider.

Toward the end of our conversation, we touch on how students get access in their homes and what any business or manager needs to do to be successful, regardless of what industry he or she is in.
See our other stories about Longmont here.

The transcript from this episode is available here.

We want your feedback and suggestions for the show – please e-mail us or leave a comment below.

This show is 24 minutes long and can be played below on this page or via iTunes or via the tool of your choice using this feed.

You can can download this Mp3 file directly from here. Listen to other episodes here or view all episodes in our index.

Thanks to Arne Huseby for the music, licensed using Creative Commons. The song is “Warm Duck Shuffle.”

Local Governments and Internet Access Debate – Community Broadband Bits Episode 185

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For this week's Community Broadband [no-glossary]Bits[/no-glossary] podcast, we are trying a discussion/debate format between myself, Christopher Mitchell, and Ryan Radia, Associate Director of Technology Studies at the Competitive Enterprise Institute. We have debated previously and prefer a style of seeking to flesh out the argument rather than merely trying to win it.

We start by discussing the role of incumbents in limiting competition and what might be done about it. Next we move to bandwidth caps. On both of those points, we have pretty significant disagreement.

We finish by discussing the role of conduit and poles, where we have some agreement. If you like this show, please do let us know and we'll try to have more in this style.

The transcript from this episode is available here.

We want your feedback and suggestions for the show – please e-mail us or leave a comment below.

This show is 22 minutes long and can be played below on this page or via iTunes or via the tool of your choice using this feed.

You can can download this Mp3 file directly from here. Listen to other episodes here or view all episodes in our index.

Thanks to Arne Huseby for the music, licensed using Creative Commons. The song is “Warm Duck Shuffle.”