UTOPIA Is Not A Dream, It’s a Network – Community Broadband Bits Podcast 331

When anti-muni groups have taken aim at publicly owned networks, they’ve often put UTOPIA in their crosshairs. The Utah Telecommunications Open Infrastructure Agency has had times of struggle, but those days seem to be over. The network is expanding, subscribers are touting the benefits that come with the choice of an open access network, and other communities are reaching out to UTOPIA for advice. Days in UTOPIA country are sunny.

In this interview, Christopher speaks with Kimberly McKinley, UTOPIA’s Chief Marketing Officer, about the new and improved UTOPIA. Kimberly describes some of the ways the agency has adjusted their thinking from public entity to public entity with a competitive edge. She notes that marketing isn’t something that organizations such as public utilities think they need to worry about, but in the world of connectivity, strong marketing strategy pays off.

Along with lessons learned, Kimberly shares the triumphs that have turned UTOPIA into the leader in the region. UTOPIA’s footprint is growing, their services are expanding, and they’re influencing more communities. They’ve worked hard to reach this level of success and we see their trajectory to continue upward.

Check out more coverage of UTOPIA on MuniNetworks.org.

We want your feedback and suggestions for the show-please e-mail us or leave a comment below.

This show is 18 minutes long and can be played on this page or via iTunes or the tool of your choice using this feed. You can listen to the interview on this page or visit the Community Broadband Bits page.

Listen to other episodes here or view all episodes in our index.

Thanks to Arne Huseby for the music. The song is Warm Duck Shuffle and is licensed under a Creative Commons Attribution (3.0) license.

Catching Up in Cali with Jory Wolf – Community Broadband Bits Podcast 330

This week, Christopher presents the last of the interviews he conducted while at the 2018 Broadband Communities Economic Development Conference in Ontario, California, in October. As long as he was in the Golden State, he decided to check in with Jory Wolf, Vice President of Digital Innovation at Magellan Advisors.

Jory may work in the consulting field now, but he’s known by the MuniNetworks.org audience as the man behind Santa Monica CityNet. When he retired from his position as CIO at the city after 22 years, Jory didn’t settle for the slow lane. Now he’s working with communities all over California and in other states find ways to improve their local connectivity.

In this interview, he sits down with Christopher and discusses several of the many California projects he’s been working on, including regional initiatives in South Bay and Ventura County. Jory shares some of the discoveries that local communities have made as they’ve sought out ways to make the most out of their existing assets and develop new types of partnerships with the private sector. With his years of expertise and his ability to find ways to overcome challenges that local governments encounter, Jory has the right skillset to help his clients prepare for a future of better connectivity.

You can also listen to Jory and Christopher discuss CityNet in a podcast episode from 2014.

We want your feedback and suggestions for the show-please e-mail us or leave a comment below.

This show is 28 minutes long and can be played on this page or via iTunes or the tool of your choice using this feed. You can listen to the interview on this page or visit the Community Broadband Bits page.

Listen to other episodes here or view all episodes in our index.

Thanks to Arne Huseby for the music. The song is Warm Duck Shuffle and is licensed under a Creative Commons Attribution (3.0) license.

Political Will and Local Broadband Initiatives – Community Broadband Bits Podcast 329

While Christopher was in Ontario, California at the 2018 Broadband Communities Economic Development Conference, he took advantage of the opportunity and recorded several discussions with experts to share with our Community Broadband Bits Podcast audience. This week, we’re presenting his conversation with Deb Socia, Executive Director of Next Century Cities, and Bob Knight, Executive Vice President and COO of Harrison Edwards. His Public Relations and Marketing Firm has some special insight into the broadband industry.

In their discussion, Deb, Bob, and Christopher get into the challenge that faces every community that searches for ways to improve local connectivity — political will.

We often report on communities that are considering some level of investment in publicly owned Internet network infrastructure. From convening committees to commissioning feasibility studies, to entering into talks with potential partners, there are many steps that a community may take that may lead to nowhere. The reality is that moving from consideration to implementation is a path filled with potential pitfalls, especially when elected officials face challenges from incumbents bent on maintaining their positioning in a community. It’s also a process to determine if a publicly owned network is right for a community, because each place is different and each local government faces the process of discovering what’s best for them.

Bob and Deb have worked with many local officials and have seen firsthand the types of issues that can fracture political will toward a local broadband initiative. In this interview, they share their observations, how those issues affect local communities, and provide pointers for constituents that want to support their local leaders.

Read the transcript of the show.

We want your feedback and suggestions for the show-please e-mail us or leave a comment below.

This show is 28 minutes long and can be played on this page or via iTunes or the tool of your choice using this feed.

Listen to other episodes here or view all episodes in our index.

Thanks to Arne Huseby for the music. The song is Warm Duck Shuffle and is licensed under a Creative Commons Attribution (3.0) license.

Getting Up to Speed With Sandy, Oregon – Community Broadband Bits Podcast 328

For the next few days, Christopher is at the 2018 Broadband Communities Economic Development Conference in Ontario, California. As he always does while he’s out of the office, rubbing elbows with folks from the field, he’s recording some interviews with people like this week’s guest, General Manager of SandyNet and IT Director for the City of Sandy, Oregon.

Joe has been on the show before, the last time in 2015 when he and City Council President Jeremy Pietzold brought us up to speed on all the ways their network had benefitted the residents and businesses of Sandy. This time, Joe is offering another update. Over the past few years, Sandy has grown quickly and so has the popularity of SandyNet and its $60 symmetrical gigabit.

Joe and Christopher touch on some of the characteristics of the municipal network that make SandyNet so popular, including the fact that it is local and that the people behind it are part of the community. Sandy is now looking at their long-term strategy, which includes folks beyond the city limits. There have been challenges for the community, which Joe describes and he provides words of advise for other communities that are considering how to begin investigating the possibility of developing their own publicly owned network.

We want your feedback and suggestions for the show-please e-mail us or leave a comment below.

This show is 25 minutes long and can be played on this page or via iTunes or the tool of your choice using this feed.

Listen to other episodes here or view all episodes in our index.

Thanks to Arne Huseby for the music. The song is Warm Duck Shuffle and is licensed under a Creative Commons Attribution (3.0) license.

Revisiting Reedsburg: LightSpeed’s All-Gig Telecommuter Paradise – Community Broadband Bits Podcast 327

It’s been a while since we last visited with Reedsburg Utilities Commission General Manager Brett Schuppner. He’s back on the show again to help us spread the word about this Wisconsin town’s decision to switch all their muni network subscribers to affordable gigabit connectivity and to eliminate all other tiers.

Brett and Christopher get into why the RUC decided that going all-gig would benefit the community’s residents and businesses and how they decided that their role was to provide the service and let the community run with it. RUC has been offering high-quality connectivity for about 15 years, making it one of the oldest publicly owned networks in the U.S.

When Brett was on the show in 2015, he and Christopher talked about the RUC’s plans to expand. “Deja vu” as the same topic comes up again on this week’s episode. The RUC has been awarded funding to help pay for expansion to two nearby communities that need Internet access for the 21st century. Brett shares information about those communities and the logistics behind the projects.

Located about an hour from Madison, RUC’s affordable LightSpeed provides the connections that area Wisconsinites need to telecommute. Brett and Christopher also touch on Reedsburg’s recent designation as a certified Telecommute Forward! community. The certification lets companies know that the city and areas served by LightSpeed have the capacity to support remote employees.

We want your feedback and suggestions for the show-please e-mail us or leave a comment below.

This show is 23 minutes long and can be played on this page or via iTunes or the tool of your choice using this feed. You can listen to the interview on this page or visit the Community Broadband Bits page.

Listen to other episodes here or view all episodes in our index.

Thanks to Arne Huseby for the music. The song is Warm Duck Shuffle and is licensed under a Creative Commons Attribution (3.0) license.

Small Town Does Fiber Bigger In Texas – Community Broadband Bits Podcast 326

We don’t often get the opportunity to interview people from Texas, so when we heard about Mont Belvieu’s gigabit fiber optic network we knew we had to have them on the show. When we learned that four officials from the east Texas town would join us we said, “Even better!” City Manager Nathan Watkins, Director of Broadband and IT Dwight Thomas, Assistant City Manager Scott Swigert, and Communications and Marketing Director Brian Ligon are on the show this week to talk about their publicly owned network, MB Link.

Before they were able to provide the fast, affordable, reliable service to residents all over town, Mont Belvieu had to assert themselves in a legal proceeding against the State of Texas. In this conversation, the guys discuss their elegant argument that won over the court. You’ll also hear why community leaders decided that, even though Mont Belvieu had a thriving oil and gas industry, they felt that investing in high-quality Internet access for residents was a goal they aimed to achieve for the public good. The residents in Mont Belvieu drove this project.

People in Mont Belvieu have clambered to sign up for the network. Our guests discuss how they’ve used their town’s strengths to market the services they offer and how they continue to use communications to help subscribers get the most from MB Link. The guys also talk about how the city plans to add businesses to the network and the reactions from incumbents.

We want your feedback and suggestions for the show-please e-mail us or leave a comment below.

This show is 27 minutes long and can be played on this page or via iTunes or the tool of your choice using this feed. You can listen to the interview on this page or visit the Community Broadband Bits page.

Listen to other episodes here or view all episodes in our index.

Thanks to Arne Huseby for the music. The song is Warm Duck Shuffle and is licensed under a Creative Commons Attribution (3.0) license.

Colorado Community WISP Picks Up Slack When Incumbent Fails to Deliver – Community Broadband Bits Podcast 325

When Fairpoint wouldn’t give folks in Crestone, Colorado, what they needed after repeated requests, they decided to take care of it themselves. By 2012, Ralph Abrams and his band of Internet pioneers had created Colorado Central Telecom, providing affordable, dependable fixed wireless service to premises throughout the region at much faster speeds than Fairpoint could ever deliver. In this episode of the podcast, Maisie Ramsay, Marketing and Business Development from the company, tells us more about the company and their work.

Colorado Central Telecom has been delivering Internet access to subscribers for a relatively short time, but it’s clear they have the needs of the community in mind. They’ve made steady investments in their equipment in order to improve their services and have even picked up some fiber network resources. Maisie describes some of the challenges of working in a mountain geography such as the San Luis Valley and the technologies they employ to get past the hurdles Mother Nature has created.

Maisie also talks about some of the collaboration Colorado Central Telecom is pursuing. It’s clear that the company has a goal — to bring better connectivity to the people in the region — and doesn’t mind sacrificing a little as a way to improve the situation for the whole region. No wonder they were named Service Provider of the Year at the 2018 Mountain Connect Broadband Development Conference.

We want your feedback and suggestions for the show-please e-mail us or leave a comment below.

This show is 23 minutes long and can be played on this page or via iTunes or the tool of your choice using this feed. You can listen to the interview on this page or visit the Community Broadband Bits page.

Listen to other episodes here or view all episodes in our index.

Thanks to Arne Huseby for the music. The song is Warm Duck Shuffle and is licensed under a Creative Commons Attribution (3.0) license.

Great Lakes Energy’s Big Plan for Big Fiber – Community Broadband Bits Podcast 324

Great Lakes Energy (GLE) in Michigan decided in late 2017 to approve a plan to incrementally deploy Fiber-to-the-Home (FTTH) to cooperative members, beginning with a pilot project in Petoskey. This week, Vice President of Communications, Marketing and Energy Optimization from GLE joins Christopher to talk about what could possibly become the largest FTTH project in the state.

GLE anticipates offering its symmetrical Truestream Internet access to members in the pilot area as early as the end of October. The planning process, however, has involved several feasibility studies and at least two years of planning in addition to several more years of contemplation. Shari explains how the region GLE serves covers many different types of geographies, subscriber income levels, and different levels of Internet access competition. Some folks have only dial-up, while others have the option of cable Internet access. One of the challenges GLE faces is educating potential subscribers about the differences between what they have now and the potential with Truestream.

She explains that the cooperative has decided to approach deployment with a flexible incremental approach, carefully examining demand as they deploy to determine where they go next across their service area. There’s a significant portion of seasonal homes in this northern section of the lower peninsula, and GLE sees that high-quality Internet access can help boost local economic development if those seasonal visitors have the ability to stay longer by working from the cabin.

For more on the project, check out our coverage.

Read the transcript of the show here.

We want your feedback and suggestions for the show-please e-mail us or leave a comment below.

This show is  minutes long and can be played on this page or via iTunes or the tool of your choice using this feed. You can listen to the interview on this page or download the mp3 file directly from here.

Listen to other episodes here or view all episodes in our index.

Thanks to Arne Huseby for the music. The song is Warm Duck Shuffle and is licensed under a Creative Commons Attribution (3.0) license.

Building Digital Equity in Detroit – Community Broadband Bits Podcast 323

This week on the podcast, we get insight into a community network that puts extra emphasis on the word “community.” Diana Nucera, Director of the Detroit Community Technology Project (DCTP) talks with Christopher about how the people in her city and their diversity are the driving forces behind the connectivity they have created.

Diana and Christopher review the origins of the DCTP and some of the challenges Diana and her group have had to contend with to get the project this far. She also describes how the program is doing more than providing Internet access at a reasonable cost and how perspectives about technology extend into many other areas of life. Those perspectives influence how people use or don’t use the Internet, which in turn, impact digital inclusion. Getting people online is only one ingredient in the recipe for digital equity.

In addition to information about the specific ways stewards in the program help expand it, Diana describes how they and other participants in the program have benefitted in unexpected ways. She shares the progress of the DCTP and, most importantly, some of the valuable lessons that she’s learned that can help other communities who may decide to establish similar programs to help improve digital inclusion on a local level.

We want your feedback and suggestions for the show-please e-mail us or leave a comment below.

This show is 40 minutes long and can be played on this page or via iTunes or the tool of your choice using this feed.

Listen to other episodes here or view all episodes in our index.

Thanks to Arne Huseby for the music. The song is Warm Duck Shuffle and is licensed under a Creative Commons Attribution (3.0) license.

Stop the Spoof, Resist the Robocall – Community Broadband Bits Podcast 322

Caller ID spoofing, robocalls, and general spam phone calls are one of the hassles of 21st century life. This week on Community Broadband Bits, Christopher and Richard Shockey of Shockey Consulting talk about how the problem has progressed and what leaders in telecommunications are doing about it.

As we transition from our old telephone system to one that involves session initiation protocol, commonly known as SIP, we create a new frontier for those who are finding ways to misuse the technology. Richard, with decades of experience in Data Communications, Voice over IP Technology, Numbering and Signaling, sits as Chairman of the SIP Forum. The SIP Forum brings together people in the industry to advise, advance, and consult on matters related to IP communications and services that are based on SIP. One of their challenges involves finding ways to improve the problems associated with caller ID spoofing, robocalls, and spam calls that are associated with SIP.

In this conversation, Richard gives us a history lesson. He shares his technical expertise to help explain how market conditions, lack of investment, and the transition to the new technology have created a perfect environment for increased caller ID spoofing, robocalls, and the like. Richard describes the work of the SIP Forum and some of the challenges they’ve faced, which aren’t all technical. They have concrete plans to improve the situation, but rollout isn’t easy or quick. Policy, transparency, and rules are all issues that experts must address as they determine how we move forward.

Learn more about the work of the SIP Forum at their website and sign up for one of their mailing lists to learn more about specific tech issues.

We want your feedback and suggestions for the show-please e-mail us or leave a comment below.

This show is 39 minutes long and can be played on this page or via iTunes or the tool of your choice using this feed.

You can download  this mp3 file directly from here. Listen to other episodes here or view all episodes in our index.

Thanks to Arne Huseby for the music. The song is Warm Duck Shuffle and is licensed under a Creative Commons Attribution (3.0) license.